Need Help with Your Auction Journey?
Our dedicated buyer support team is here to help you with bidding, payments, shipping, documents, and everything in between. We respond in under 2 hours, every day.
Live Chat
Connect instantly with a buyer specialist. Average wait time under 90 seconds during business hours.
Start Chat Direct LinePhone Support
Speak directly with a buyer support agent. Calls answered within 3 minutes during business hours.
Call Us Now < 2 hrsEmail Support
Send a detailed message and receive a thorough written response — perfect for non-urgent questions.
Send Email Self-ServeHelp Center
Browse our comprehensive FAQ library covering bidding, fees, shipping, payments, and more.
Visit Help CenterSpecialist Support Teams
Each topic routes to a dedicated team with deep expertise in that area. Reach the right person faster.
Bidding Support
Help with live auctions, auto-bid, bid history, auction extensions, and minimum increments.
bidding@bluebidauto.com →Payments & Fees
Questions about payment methods, invoices, auction fees, documentation charges, and financing.
payments@bluebidauto.com →Shipping & Logistics
Delivery timelines, carrier tracking, local pickup, transit insurance, and damage claims.
shipping@bluebidauto.com →Documents & Title
Title transfer, bill of sale, DMV paperwork, lien releases, and registration assistance.
titles@bluebidauto.com →Vehicle Listings
Condition reports, VIN checks, misrepresentation claims, CARFAX questions, and listing disputes.
listings@bluebidauto.com →Account & Access
Registration help, identity verification, password resets, watchlists, and bid alerts.
support@bluebidauto.com →Quick answers before you reach out
A flat 2% buyer fee is added to the hammer price and shown in the full-cost breakdown on every lot before you bid — never a surprise at checkout.
Full payment (winning bid + fees + shipping) is due within 3 business days of winning the auction.
Most deliveries arrive within 5–10 business days depending on distance. You get carrier tracking the moment your vehicle ships.
Yes — every lot supports local pickup from its listed location, or door-to-door delivery to any of the 50 states.
Ready to Find Your Next Car?
Browse verified vehicles, bid with full fee transparency, and get your car delivered anywhere in the U.S.